Refund policy

UNFORGIVN — RETURNS & REFUNDS

Change-of-mind returns

Request a return within 14 calendar days of delivery or local pickup by emailing support@unforgivnclothing.com with your order number and the item you wish to return. Proof of purchase is required.

Condition requirements

Items must be unworn (apart from a brief indoor try-on), unwashed, unaltered and completely undamaged, in their original saleable condition. We cannot accept change-of-mind returns with stains, makeup, deodorant marks, odours, pet hair, tears, stretched fabric, print damage or other signs of wear. Any original tags supplied must remain attached. Please include the original packaging where available and package the item securely.

How to return

Contact us before sending anything. Once approved, we will provide return instructions and a return address or arrange an Ottawa handoff by appointment. Send or hand over the return within 14 calendar days of approval. Unscheduled drop-offs are not accepted.

Return costs

You pay return postage for a change-of-mind or sizing return. Original shipping charges are not refunded for these returns. We do not charge a restocking fee. We recommend tracked postage and keeping proof of shipment. These conditions do not limit any refund or reimbursement required by law.

Inspection and refunds

We inspect returned items and email you the outcome. Approved refunds cover the returned item price paid and applicable taxes and are issued to the original payment method within 5 business days of approval. Your bank or payment provider may take additional time to post the credit. If a change-of-mind return does not meet the condition requirements, we will explain why and contact you about the next steps before arranging its return to you.

Bundle returns

The $120 three-shirt bundle includes one of each design. For an approved partial return, the bundle price is allocated equally: $40 CAD per shirt, plus applicable tax. The same condition requirements apply to each returned shirt.

Exchanges

Sizes and designs are available in limited quantities. Contact us to check availability; we cannot guarantee an exchange. If your return qualifies and an exchange is unavailable, we will provide a refund under this policy.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, contact us as soon as reasonably possible with your order number and, where possible, photos. Do not send it back until we provide instructions. We will work with you on the appropriate remedy and cover reasonable return costs where the issue is our responsibility. The change-of-mind condition requirements and deadlines above do not remove your legal rights for these issues.

Your rights

Nothing in this policy excludes or limits rights or remedies that cannot be waived under applicable consumer protection law. This policy applies to purchases made on or after its publication; rights promised at the time of an earlier purchase remain in effect.

Questions? support@unforgivnclothing.com
Alternative contact: unforgivnclothing@gmail.com